Thank you for choosing premierglazing.shop. We value our customers’ shopping experience and hope you understand our return, cancellation, and refund process when purchasing windows, frames, panels, and related services.
- Return Period
For standard products that meet the return criteria, customers can usually contact us to request a return within 30 days of receiving the product.
Return requests should be submitted via email, providing the order number, purchase information, and reason for return. We will confirm the subsequent return arrangements based on the product type and order details.
- Return Conditions
Returned standard products should be kept as unused as possible, with the product, packaging, and related accessories intact.
If the product has been installed, modified, cut, processed, or shows obvious signs of use, it may not be processed according to the standard product return procedure.
For windows, frames, panels, and other similar products, customers should check the size, specifications, and condition of the product as soon as possible upon receipt. If you find any damage during transportation or obvious quality issues, please contact us promptly and provide relevant photos or other supporting documentation.
- Installation Service Cancellation
If your order includes professional glass installation service, please contact us as soon as possible to cancel or reschedule the installation.
Completed installation services are generally non-refundable. If there are obvious construction problems or the installation service was not completed according to the agreed-upon service content, we will investigate and handle the matter on a case-by-case basis.
For installation services that have not yet started, please contact us promptly if you wish to cancel or reschedule.
- Damaged or Incorrect Products
If you receive products that are damaged during transportation, have obvious quality problems, or are significantly inconsistent with the order confirmation information, please contact us immediately.
Please provide:
Order number;
Customer name and contact information;
Product information;
Clear photos of the product and packaging;
A brief description of the problem.
We will verify the relevant information and provide replacement, repair, refund, or other reasonable solutions based on the actual situation.
- Refund Processing
After the return is approved and the necessary inspection is completed, we will process the refund according to the applicable payment method.
Refunds that meet the eligibility criteria are typically processed within approximately 3 business days of confirmation. Actual arrival time may be affected by processing times at banks, credit card companies, or third-party payment service providers.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible via email or phone.
Cancellation conditions may differ if the product has already been shipped or installation services have commenced.
- Circumstances Disqualifying a Return
The following situations may not qualify for a standard return:
The product has been installed or visibly used;
The product has been modified, cut, or processed by the customer;
The product has been damaged due to improper storage or use by the customer;
A standard return request submitted after the applicable return period.
The above situations do not affect the customer’s mandatory consumer rights under the law.
- Consumer Legal Rights
This policy does not limit or exclude any legal rights enjoyed by UK consumers under applicable consumer protection and sales of goods laws.
If there are issues with the product’s quality, description, suitability, or other legally attributable problems, the customer may still make appropriate requests in accordance with the law.
- Contact Us
For returns, refunds, order cancellations, or inquiries, please contact us:
PREMIER GLAZING YORKSHIRE LTD
Address:
Unit 1, Victory Works, Dalton Lane, Keighley, West Yorkshire, England, BD21 4JH
Email:
shop@premierglazing.shop
Phone:
+44 7949900684
